General information including items to hire to buy
Personal Consultation: The consultation is free and I am very flexible in arranging appointments to fit into your busy schedule. I prefer to offer an invitation to my business address to design the cake, this way I have all items on hand for any questions. However, I am prepared to travel to you but would have to charge travelling expenses according to the distance.
Cake tastings are only provided for large commissions e.g. wedding cakes. A £10-£15 charge is applied to cover part of the costs but will be taken off the end price if you proceed.
Timings: It is preferable to have at least one month's notice, and three months notice in relation to multiple cake orders, e.g. Wedding cakes or stacked celebration cakes. This is to allow time to create the items to decorate the cake or to allow fruit cakes to mature. However, sometimes these times can be reduced depending on the current workload. The season and festivals will impact on the above. Dates can be booked and final cake designs decided nearer the time for a non returnable deposit from £50.
Ordering your Cake: On placing an order a deposit is required which varies depending on cost of the cake. Starts from £30 to £50 for smaller commmissions. On a wedding cake or multiple tiered cake a deposit of £100 is required to secure the date with further payments in stages. If a booking is over 12 months ahead then just a £50 deposit is required and further payments as agreed. Some customers prefer to pay for their wedding cakes over several months. These instalments can be arranged to suit both of our requirements via BACS, cheque or cash. The final payment must be made in full two weeks before the occasion if paying by cheque or BACS/cash if nearer to the delivery/ collection.
Delivery or Collection: This will be agreed during the consultation. The delivery fee is dependent on the distance involved. E.g. A local delivery starts from £10. A full setting up and display service can be arranged if required. A contact name for the venue must be provided. The average set up fee is £30 and the most charged so far is £70 due to the distance travelled. Birthday cakes can also be delivered for those surprise occasions when you can't be there. Photos of the cakes are always sent to the buyer.